Return & Refund Policy

At Zafyra Heritage, we are committed to delivering premium-quality natural products. If you are not satisfied with your purchase, please review our return and refund policy below.

Returns

Due to the nature of food and wellness products, returns are accepted only if:

• The product is received in a damaged or defective condition.
• The wrong product was delivered.
• The product is expired at the time of delivery.

To request a return, please contact us within 48 hours of delivery with your order number and clear photos of the product and packaging.

Refunds

Once your request is reviewed and approved, your refund will be processed to your original payment method within 5–7 business days.

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns or issue refunds for:

• Opened or used products.
• Products returned without their original packaging.
• Products damaged due to improper handling after delivery.
• Change of mind after delivery.

Replacements

If you receive a damaged, defective, or incorrect product, we will provide a replacement at no additional cost, subject to product availability.

Order Cancellation

Orders may be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled.

Contact Us

For any return or refund requests, please contact us with your order details.

Zafyra Heritage
📧 Email: info@zafyra.com
📞 Phone: +91 7051399162